We take copyright seriously and we know sometimes violations are unintentional. If there is a copyright issue with your image one of our customer service reps will contact you to come up with a solution.
Every computer screen displays images differently. Unless you have a profiled monitor, it may not display accurate colours. Every computer screen displays images differently and may differ from what the final printed product looks like. If your image needs dramatic colour adjustments, please select our Major Retouching and let us know you would like colour correction.
Easy Canvas Prints™ can accept PNG, JPG, BMP and TIF files that are 20MB and under. If your file is over this size limit you can flatten the image, convert to RGB in 8–bit mode and save as a JPG at the maximum quality level. If you must send a file format not accepted online or a file larger than 20MB please call us for assistance and instructions.
The canvases are quite durable should resist most scratches, smudges, fingerprints, etc.
You can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth. If the canvas gets nicked and loses ink in a certain areas it can be touched up with felt–tip markers or paint.
While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Hold on to packaging, take pictures of damage if possible and contact us. We will ship out a reprint ASAP.
If you need your canvas by a certain date, please indicate it in the notes section of your order. If the date is particularly soon you may need to add rush shipping to ensure it arrives in time. Either way, contact us at firstname.lastname@example.org with your order number after you place your order to confirm details.